Delivery Information

At Prysem, we aim to make every delivery as smooth and transparent as possible. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or holidays will begin processing on the next business day. During product launches, holidays, or periods of high demand, processing may take slightly longer.

Estimated Delivery Times

After your order has been processed, estimated delivery times are:

• United States: 4-6 business days

Delivery estimates are not guaranteed and may vary depending on the destination, carrier, weather, customs processing, or other circumstances outside our control.

Tracking Information

Once your order ships, you will receive a confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after the carrier receives the package.

Shipping Address Changes

Please review your shipping address carefully before completing checkout.

To request an address change, contact us as soon as possible at support@prysem.com. We cannot guarantee changes once an order has entered processing or has been shipped.

Prysem is not responsible for orders delivered to an incorrect address entered by the customer.

Delayed Orders

Occasional carrier delays may occur. If your tracking has not updated for several business days, please contact us so we can help investigate.

A delayed tracking update does not necessarily mean the package is lost.

Lost Packages

If your tracking information has not updated for an extended period or your package appears to be lost, contact us at support@prysem.com.

We will review the shipment with the carrier and determine the appropriate next step. Claims must be submitted within 30 days of the estimated delivery date.

Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it:

1. Check around your property, mailbox, building entrance, or designated delivery area.
2. Ask household members, neighbors, or building staff whether they accepted it.
3. Allow up to 48 hours, as some carriers mark packages delivered shortly before arrival.
4. Contact the shipping carrier directly for delivery details.

Prysem is not responsible for packages that are lost or stolen after the carrier confirms delivery. However, please contact us and we will do our best to assist.

Returned or Refused Packages

Orders returned because of an incorrect address, failed delivery attempt, refusal, or unclaimed package may require an additional shipping charge before being sent again.

Original shipping charges are nonrefundable where applicable.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or brokerage charges required by their country.

Customs processing may delay delivery. Prysem cannot control or reimburse charges imposed by local authorities.

Multiple Packages

In some cases, items from the same order may be shipped separately. You may receive more than one tracking number, and packages may arrive on different days.

Questions

For delivery assistance, contact:

Email: support@prysem.com

Please include your full name and order number so we can assist you efficiently.

Last updated: July 2026